FAQ's & Privacy Policy

Here you'll find a list of our frequently asked questions. Don't find an answer to your question here? Then contact us.

 

Do you ship internationally?

Yes we send worldwide, please enter your address during checkout and your shipping rate will be calculated.

 

What is your return policy?

Online orders: Please contact us prior to returning any item. Our return policy is 7 days for any reason and 28 days for if there's a fault or defect with the product of any kind so it's no problem getting you an exchange or a refund during these periods.  Please return the item to:  

The Scouse Bird Shop, Moor Lane, Crosby, L23 2SF

We would suggest you use a tracked or recorded delivery service to ensure it reaches us but that is entirely at your risk. Once we've received it back we'll have a replacement sent out or process your refund. Please include your order number in the parcel along with a return reason and whether you'd like a refund or exchange. 

For faulty items, if we are not able to replicate the reported fault and it is outside of our 'any reason' return period then you will incur an admin charge to have the item(s) returned to you.

Some items are excluded from our return policy for hygiene reasons or for other specified reasons (for example, print on demand orders such as certain t-shirts, hoodies & jumpers). Please check all product descriptions carefully before placing an order.

In store: Our return policy is 7 days for any reason and 28 days for if there's a fault or defect with the product of any kind so it's no problem getting you an exchange or a refund during these periods.  Please bring your receipt with you as proof of purchase; without this we cannot guarantee we'll be able to assist you.

***Please note*** If you choose to collect from store and you cancel your order after 14 days have passed and the item has since gone out of stock you will be charged a restocking fee of £5 or 10% of your order value, whichever is greater. If you choose to collect from store and fail to collect within 14 days and the item has since gone out of stock then your order may be refunded and you'll be charged a restocking fee of £5 or 10% of your order value, whichever is greater. We will keep an item for a maximum of 90 days but after 14 days it becomes eligible for forced cancellation. There is no cancellation of print on demand items.

 

When will the 2020 Scouse Bird Diaries be coming into stock?

The Scouse Bird 2020 diaries will be arriving in store and online later on in 2019. Please keep an eye out for social media announcements. 

 

Can I buy your items anywhere on the high street?

Yes! The Scouse Bird Shop, Moor Lane, Crosby, L23 2SF

 

What are your opening hours?

Monday - Saturday 9:30am - 5pm

Sunday 10am - 4pm

 

To book a salon appointment please follow this link.

 

I've chosen store collection as my delivery option, when will my order be ready to collect?

With the exception of print on demand items (some t-shirts and hoodies) or pre-order items, your order will be ready to collect immediately. PLEASE BRING SOME ID AND YOUR ORDER NUMBER OR WE WILL NOT BE ABLE TO RELEASE IT. If you are sending someone else in to collect your order they will need both your ID and their own. Examples of acceptable forms of ID are: credit or debit card, passport, driving licence, recognised work pass (e.g. council or NHS).

***Please note*** If you choose to collect from store and you cancel your order after 14 days have passed and the item has since gone out of stock you will be charged a restocking fee of £5 or 10% of your order value, whichever is greater. If you choose to collect from store and fail to collect within 14 days and the item has since gone out of stock then your order may be refunded and you'll be charged a restocking fee of £5 or 10% of your order value, whichever is greater. We will keep an item for a maximum of 90 days but after 14 days it becomes eligible for forced cancellation. There is no cancellation of print on demand items.

 

What company do you use to send items?

All items are sent (and can be tracked provided you've chosen a tracked delivery service) via Royal Mail.

 

How long does it take for you to send an item?

As long as you haven't ordered a 'PRE ORDER' item, then any orders placed before 2pm Monday - Friday are sent on the same day. Orders placed after 2pm or during the weekend/bank holidays are sent on the next working day.

 

How much is shipping?

Please enter your address during checkout and all available shipping options you're eligible for will be offered to you.

 

Do you offer wholesale prices?

Yes on certain lines and subject to minimum order values. Please contact us for more info.

 

Royal Mail have notified me that my parcel has been returned to you, what now?

If the parcel is returned to us through reasons beyond our control (i.e. you did not collect it in time from the sorting office or input your address incorrectly when ordering) then when we receive an item back we will refund you minus the original postage costs plus an administration fee equal to the original postage costs. As we are a Royal Mail business customer we are charged for return postage costs.

 

Privacy Policy

The Scouse Bird Shop Privacy Policy

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This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from thesassybird.com (the “Site”).

PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.


Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads


Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.


MINORS
The Site is not intended for individuals under the age of 18.

CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at shop@thesassybird.com or by mail using the details provided below:

The Scouse Bird Shop
[Re: Privacy Compliance Officer]
The Scouse Bird Shop, Moor Lane, Crosby, L23 2SF

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