FAQ's

Here you'll find a list of our frequently asked questions. Don't find an answer to your question here? Then contact us.

 

Do you ship internationally?

Yes we send worldwide, please enter your address during checkout and your shipping rate will be calculated.

 

What is your return policy?

Please contact us prior to returning any item. Our return policy is 7 days for any reason and 28 days for if there's a fault or defect with the product of any kind so it's no problem getting you an exchange or a refund during these periods.  Please return the item to:  

SASSY BIRD BOUTIQUE, PO BOX 2052, LIVERPOOL, L4 5RZ  

We would suggest you use a tracked or recorded delivery service to ensure it reaches us but that is entirely at your risk. Once we've received it back we'll have a replacement sent out or process your refund. Please include your order number in the parcel along with a return reason and whether you'd like a refund or exchange. 

For faulty items, if we are not able to replicate the reported fault and it is outside of our 'any reason' return period then you will incur an admin charge to have the item(s) returned to you.

Some items are excluded from our return policy for hygiene reasons or for other specified reasons. Please check all product descriptions carefully before placing an order.

 

Can I buy your items anywhere on the high street?

Yes, we have a concession in Rex on Bold Street. They stock a selection of our items, some of which are exclusive to Rex. Rex is currently closed for refurbishment until the middle of March 2017.

 

What company do you use to send items?

All items are sent (and can be tracked provided you've chosen a tracked delivery service) via Royal Mail.

 

How long does it take for you to send an item?

As long as you haven't ordered a 'PRE ORDER' item, then any orders placed before 2pm Monday - Friday are sent on the same day. Orders placed after 2pm or during the weekend/bank holidays are sent on the next working day.

 

How much is shipping?

Please enter your address during checkout and all available shipping options you're eligible for will be offered to you.

 

Do you offer wholesale prices?

Yes on certain lines and subject to minimum order values. Please contact us for more info.

 

Royal Mail have notified me that my parcel has been returned to you, what now?

If the parcel is returned to us through reasons beyond our control (i.e. you did not collect it in time from the sorting office or input your address incorrectly when ordering) then when we receive an item back we will refund you minus the original postage costs plus an administration fee equal to the original postage costs. As we are a Royal Mail business customer we are charged for return postage costs.